01 - GENERAL PRESENTATION
02 - WEBSITE ACCESS AND USE
03 - SUBSCRIPTION TO THE WEBSITE UPDATES
04 - ABOUT PRODUCTS
05 - HOW TO ORDER
06 - ORDER DECLINE
07 - COSTS AND TERMS OF PAYMENT
08 - SHIPPING
09 - RETURN POLICY
10 - PERSONAL DATA AND COOKIES



01 - GENERAL PRESENTATION


The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with MAIOCCI Group GmbH, (hereinafter referred to as “MAIOCCI”, ”us ” or ”we”), through the MAIOCCI website or mobile websit

By using MAIOCCI.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure that you have read and understood the Terms before placing your order.

"Only persons who are at least the age of majority, 18 or 19 years old depending on the province/territory, and who are not under guardianship, and are not acting in a capacity of a company may place an order."

The inclusion of products or services on MAIOCCI.com at any given time does not imply or guarantee that these products or services will be available. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without providing you with prior notice. The version of the Terms that will apply to your order will be those on MAIOCCI.com at the time you place your order.


02 - WEBSITE ACCESS AND USE

www.MAIOCCI.com is an e-commerce merchant owned and managed by MAIOCCI Group GmbH.

The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by MAIOCCI Group GmbH or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e. “force majeure events”. MAIOCCI Group GmbH is not liable for any damage incurred by an unavailability of the Website.

MAIOCCI Group GmbH does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, MAIOCCI Group GmbH may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.

MAIOCCI Group GmbH reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.


03 - SUBSCRIPTION TO THE WEBSITE UPDATES

If you wish to receive emails from us, click on the Sign Up for Email link located at the bottom of any page on our website. If you wish to unsubscribe from emails, click here or navigate to the Account Settings once logged into your account and select Email Preferences.


04 - ABOUT PRODUCTS

The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, errors occurring during the update cannot held the liability of MAIOCCI Group GmbH. We cannot be liable in case of an order cancellation because of stock depletion.

We take the greatest care in the presentation and description of the products in order to provide the client with the best possible information. However, some non-substantial errors may appear on the Website, which the client acknowledges and agrees to.

It is possible that client may receive an item previously returned by another person. Nevertheless, intact items that have not been worn are only accepted, after thorough check before being placed back in stock.

In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the client may either exercise his right of withdrawal, or implement the MAIOCCI Group GmbH guarantee of conformity which will, where appropriate, result in a refund of the price (in whole or part) that has been invoiced.


05 - HOW TO ORDER

Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by us, expressed by a succession of different stages that the client shall follow in order to validate their order.

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for your order, we will attempt to refund the applicable amount using the same method used to make the payment.

Please review all information carefully before placing your order, especially your shipping address information. We are not able to make changes or cancellations after your order has been placed. If a mistake was made, please call us at xxxx-xxx-xxx-xxx immediately after placing your order and we will do our best to try to assist you.

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank. We only take orders for items that we have stock of, however items may be cancelled after the order is placed for various reasons.



06 - ORDER DECLINE

You may cancel or return your order from the date you place the order until 15 days after receipt of the ordered items.

We are not able to make changes or cancellations after your order has been placed. Please contact us immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.


07 - PRICES AND TERMS OF PAYMENT

Price are mentioned in the Website in Euros, Pound Sterling for United-Kingdom and US Dollars for United States of America and Canada or any V.A.T. applicable in the delivery country located in European Union. Prices includes V.A.T. but excluded any customs duties and other taxes except for United States of America and Canada where V.A.T, will be added in the end.

Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.

MAIOCCI Group GmbH reserves the right to modify its prices at any time but the products will be invoiced and paid on the basis of the rates in force at the time of placing the order, subject to availability.

The data recorded and kept by us constitutes proof of the order and all previous transactions. The data recorded by PayPal or 2checkout constitutes proof of the financial transactions.

Note: our e-commerce transactions are processed in and shipped from Romania. Hence, some international banks or credit cards charge a foreign transaction fee for online purchases from online stores based in the European Union. MAIOCCI Group GmbH does not charge such fee. Please contact your bank or credit card company before purchasing to confirm.

You can pay for your goods in various ways as set out below.

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, Mastercard, AMX). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. MAIOCCI Group GmbH reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks."

Paypal
When paying by PayPal, MAIOCCI Group GmbH reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. MAIOCCI Group GmbH reserves the right to deny any purchase. "


08 - SHIPPING

Deliveries are carried out by DHL, Monday to Friday, depending on the option chosen by the client at the time of validating their order.

Delivery prices applicable to the Order are those indicated on the Website Cart at the time of the Order is initialized.

The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.

Client must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the client, products will be returned to MAIOCCI Group GmbH which refund the Customer within five (5) days of the products’ receipt by MAIOCCI Group GmbH.

Orders are shipped within 12 business days at most for a Delivery in Europe and 20 business days for a International Delivery, from the first business date after the confirmation of the Order. Nevertheless, the period may be extended up to 10 working days, especially after the launch of a new collection and from November 23 to December 31, considering the significant increase of the orders volume.

MAIOCCI Group GmbH offers free shipping on orders over $200 until may 31.

We cannot be liable for the late Delivery caused by a case of force majeure (as defined below).

If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 15 days will receive a refund of the Order. MAIOCCI Group GmbH cannot be liable of any direct or indirect damage resulting from delay of delivery.


09 - RETURN POLICY

MAIOCCI Group GmbH offers refunds for unworn items which are return in new condition with original tags attached. MAIOCCI Group GmbH must receive your return within 15 days from the date you originally received the goods ordered. MAIOCCI Group GmbH cannot be responsible for return shipments that are lost in transit, so please make sure that you obtain tracking info for your return and insure you package appropriately.

Customer is in charge to pay for and arrange all international return shipping.

MAIOCCI Group GmbH is unable to refund any duties and taxes paid. Customer can pursue a refund of duties with the local tax agencies.


10 - PERSONAL DATA AND COOKIES

According to Law no. 677/2001 on the protection of individuals with regard to processing of personal data and on the free movement of such data, as amended and the Law. 506/2004 concerning the processing of personal data and privacy in the electronic communications sector (one can specify this act, if applicable) MAIOCCI Group GmbH is required to manage safely and only for specified purposes, personal data that you provide about yourself, a family member or another person.

The purpose of data collection is to be able to provide our services to ensure support on your orders, to bring to the attention of the changes in our services and any new services that we offer or our partners.

You do not have to provide information, but they are required to complete an order

The recorded information is intended for use by the operator and are is not published on the site or elsewhere and not made public. According to Law no. 677/2001, you have the right to access and intervene on the data, the right not to be subject to individual decisions and the right to go to court. Also have the right to oppose the processing of your personal data and request deletion. To exercise these rights, you may submit a written, dated and signed by mail request to the address MAIOCCI Group GmbH, Calea Rahovei 266-268, Building 61, Floor 2, Room 8, District 5, Bucharest, Romania, Postal Code 050912.

Your data will not be transferred to other states.
If some of your data is incorrect, please inform us as soon as possible.